Mozan Clinic – Smart Booking, CRM & Face Recognition Assistant

Who They Are

A modern clinic offering multiple treatments, high client volume, and recurring visits, where experience, personalization, and tracking results over time really matter.

Challenges

• Inquiries from many channels (Instagram, WhatsApp, calls, web)
• Manual booking and long, static medical/consultation forms
• Weak segmentation:
  • Hard to target specific groups (e.g. "all facial clients last month")
• No unified operational view
• No streamlined way to pull up full historical records during a session

What We Built

A full patient operations and intelligence stack:

1. Omnichannel AI Front Desk

AI assistant handles:

• Questions about treatments
• Pricing ranges & availability info (within clinic rules)
• Booking and rescheduling appointments

Works across:

• WhatsApp
• Social channels
• Website chat

Collects all required info in a conversational, low-friction way instead of dumping long forms on the client

2. Smart Intake & Forms Automation

During the conversation:

• AI fills structured profiles and forms in the background
• Collects medical and preference data progressively, without overwhelming the client

3. Clinic Dashboard & Calendars

We designed and implemented:

Central dashboard with:

• Appointments calendar
• Assigned staff
• Status tracking
• Automated reminders

Every interaction and booking is logged

4. AI-Powered Segmentation & Campaigns

Team can type:

• "Show me everyone who came for a facial last month"
• "Everyone who did laser but didn't book maintenance"

AI filters and returns the exact segment from the database

Used for:

• Follow-up
• Personalized promos
• Reactivation campaigns

5. Facial Recognition Patient File System

In treatment rooms:

A facial recognition system identifies the patient

Instantly opens:

• Their full history
• Before/after photos
• Past treatments and notes

Staff can:

• Add what was done in this session
• Keep results and photos structured for future reference

Impact

• Frictionless booking across all channels
• High-quality, complete patient records without extra effort
• Powerful targeting without manual spreadsheet work
• Elevated, high-tech experience:
  • Staff see the full story the moment the client walks in
  • Patients feel known, not generic

"The facial recognition system transforms the experience - every patient's full history appears instantly, making every visit feel personalized and professional."