GlobeStart Commerce – 3-Agent Advisory & Follow-Up System

Why This System Exists

GlobeStart helps global founders set up UK companies, banking, Stripe/PayPal, and payment infrastructure correctly and safely. The challenge wasn't demand; it was educating, qualifying, and following up at the level of detail this topic requires, without burning the team.

Challenges

Large Volume of Inquiries with Repetitive Questions:

• "Will I pay taxes if I don't live in the UK?"
• "Is this legal for Stripe/PayPal?"
• "What about addresses, VPNs, phone numbers, banks?"

Prospects at Very Different Levels:

• Some just curious
• Some ready to pay now

Risk

Wrong advice → account closures, compliance problems

No Structured, Intelligent Follow-Up

Based on what was actually said in chats

What We Built (Precise Architecture)

For GSC, the system goes beyond a single chatbot. It's a 3-agent architecture:

1. Main Orchestration Agent (Frontline)

This is the agent people talk to.

Responsibilities:

Explain:

• UK Ltd basics
• England & Wales registration
• Registered/trading address differences
• How to structure things for Stripe/PayPal and banking in a safe, compliant way

Ask smart questions:

• Where they live
• Where clients are
• Type of business
• Risk factors

Guide:

• What package fits
• What they can legally do

Offer to:

• Book a meeting (office, online, WhatsApp, Google Meet)

No artificial limit on calls or meetings:

• If a lead is serious, they can talk to someone

2. Analysis Agent (Conversation Intelligence)

This runs in the background over all chat + call data.

Reads:

• Chat logs
• Intent signals
• Objections
• Stage of each lead

Produces:

• Clear intent classification (e.g. "ready to register", "needs clarification on taxes", "payment-risk sensitive", "shopping around")
• Risk-awareness tags (e.g. sensitive use cases, high scrutiny industries)
• Readiness score based on:
  • Language used
  • Questions asked
  • Information provided

Feeds this structured view into:

• CRM / lead tracker
• Follow-up logic
• Internal dashboards so the human team understands each prospect quickly

3. Follow-Up Agent (Personalized Nurture)

Driven by the Analysis Agent's output.

Automatically crafts and suggests/send follow-up sequences:

• Email
• WhatsApp
• Other agreed channels

Messages are:

• Specific to what the lead asked
• Based on their intent, not generic templates

Examples:

• If they were "ready but vanished" → a direct, helpful nudge
• If they had tax concerns → a message addressing those points
• If they were comparing providers → highlight GSC's transparency (no hidden fees, solid trading address, proper setup)

Can:

• Suggest booking/re-booking a call
• Push them one step closer to registration without human micro-management

Extra: Operational Safety & Positioning

Stays aligned with:

• No fake "tax evasion tricks"
• Focus on legality, risk reduction, and correct structure

Encodes:

• "We are in Lebanon, reachable, hands-on"
• "We avoid hidden fee traps; we warn you about providers that upsell at each step"
• All the differentiators you've defined in previous prompts

Impact

Every GSC inquiry:

• Gets clear, accurate education
• Is classified and prioritized
• Receives tailored follow-ups that match their real concerns

Result:

• Higher conversion from "curious" to "registered"
• Less manual explanation from your side
• A defensible, grown-up system that feels like a proper advisory firm with an AI brain, not a script

"Not just a chatbot - a proper advisory system that understands compliance and guides founders through complex decisions with clarity and confidence."